Refund policy

Return and Refund Policy

Last updated: August 7, 2026

At The True Years, we want you to have enough time to give your skin care routine a fair chance. Your guarantee period depends on the plan you purchased.

Our Money-Back Guarantees

Monthly Plan — 30-Day Guarantee

Monthly Plan and single-bottle orders are covered by a 30-day money-back guarantee beginning on the date your order is delivered.

Contact us within 30 calendar days of delivery if the product is not right for you.

12-Week Glow Plan — 90-Day Guarantee

The 12-Week Glow Plan is covered by a 90-day money-back guarantee beginning on the date your three-bottle order is delivered.

This longer window gives you time to use the serum consistently and evaluate it fairly.

What Is Eligible?

Opened products may qualify under the applicable guarantee. We may ask you to return the bottles, remaining product, and original packaging, so please do not throw anything away until your request is approved.

The 12-Week Glow Plan must be returned as one complete offer. We do not issue partial refunds for individual bottles from the plan.

The satisfaction guarantee may be claimed once per customer or household. This limit does not affect claims involving damaged, defective, incorrect, or legally nonconforming products.

How to Request a Return

Before mailing anything, email info@purerevial.shop with:

  • Your full name

  • Order number

  • Email used at checkout

  • The reason for your return

  • Photos if the order arrived damaged, defective, or incorrect

We will review your request and send return instructions and the correct return address. Returns sent without approval may not be accepted. Do not send returns to the manufacturer or the address printed on the product packaging.

Return Shipping

Customers are responsible for return shipping on satisfaction-guarantee and change-of-mind returns.

The True Years will cover reasonable return or replacement costs when we sent the wrong product or the order arrived damaged or defective.

We recommend using a tracked shipping service. We cannot guarantee receipt of returns sent without tracking.

Refund Amount

Approved refunds are issued for the product price actually paid after discounts.

Original shipping charges, expedited shipping fees, duties, taxes, and return shipping costs are not refundable unless:

  • We sent the wrong product;

  • The product arrived damaged or defective; or

  • Applicable law requires otherwise.

Any free gift included with the order must also be returned, or its stated value may be deducted from the refund where permitted by law.

Refund Timing

Once an approved return is received and reviewed, we will notify you of the decision.

Approved refunds are sent to the original payment method within 5–10 business days. Your bank or card provider may require additional time to post the credit.

Damaged, Defective, or Incorrect Orders

Inspect your order when it arrives. Contact us within 7 days of delivery if an item is damaged, leaking, defective, missing, or incorrect.

Include clear photos of:

  • The affected product

  • The shipping box

  • The shipping label

  • Any visible damage or leakage

We will review the issue and offer an appropriate replacement or refund.

Skin Reactions

Patch test before first use. Stop using the product if redness, rash, or irritation occurs.

Contact us within your applicable guarantee period if the serum is not right for your skin. Seek advice from a qualified healthcare professional if you have a serious or lasting reaction.

Subscription Cancellations

Requesting a return or refund does not automatically cancel your subscription.

You must cancel before the next billing date shown in your account to prevent future charges. Orders that have already been processed or shipped cannot always be stopped, but they may qualify for return under this policy.

Skipping or canceling a subscription does not cancel an order that has already been billed.

Renewal Orders

Renewal shipments remain subject to the guarantee period connected to the plan purchased. However, the satisfaction guarantee may only be claimed once per customer or household.

Damaged, defective, or incorrect renewal orders remain eligible for assistance regardless of whether a satisfaction claim was previously made.

Late or Missing Refunds

If you have not received an approved refund:

  1. Check your bank or card account again.

  2. Contact your card company or payment provider.

  3. Contact your bank, as posting may take several business days.

  4. Email us if the refund still does not appear.

Consumer Rights

Nothing in this policy limits any consumer rights that cannot legally be waived. Where local law gives you stronger cancellation, return, refund, or product-conformity rights, those rights will apply.

Contact Us

The True Years customer support is temporarily managed through our sister brand, PureRevival.

Email: info@purerevial.shop