Shipping Policy

Last updated: August 7, 2026

Thank you for shopping with The True Years.

Processing Time

Orders are prepared and shipped within 1–3 business days. Business days are Monday through Friday, excluding holidays.

Estimated Delivery

Delivery usually takes 5–10 business days after your order ships. Most orders arrive within 6–13 business days total, including processing.

Delivery dates are estimates. Carrier delays, severe weather, holidays, or address issues may affect arrival times.

Tracking Your Order

Once your order ships, you will receive a confirmation email with tracking information. Tracking may take up to 48 hours to update.

Incorrect Shipping Address

Please check your address before placing your order. Contact us as soon as possible if you notice a mistake. We cannot guarantee changes after an order begins processing.

Shipping Delays

If we cannot ship your order within the promised processing time, we will contact you with an updated date and the option to cancel for a full refund.

Lost or Missing Packages

If tracking shows delivered but you cannot find your package, please check with household members, neighbors, and the carrier first. If it is still missing, contact us so we can help investigate.

Damaged or Incorrect Orders

Contact us within 7 days of delivery if your order arrives damaged, defective, or incorrect. Please include your order number and clear photos of the package and product.

Shipping Costs and Locations

Available shipping locations and any shipping charges will be shown at checkout before payment.

Contact Us

For shipping questions, contact:

The True Years Customer Support
Email: info@purerevial.shop

Customer support is temporarily provided through our sister brand while we build a dedicated support team for The True Years.