Cancellation policy
Purchase Options and Cancellation Policy
Effective date: August 7, 2026
The True Years offers one-time purchases and automatically renewing subscription plans.
One-Time Purchase
A one-time purchase is charged once and does not automatically renew.
Monthly Plan
The Monthly Plan includes one bottle shipped approximately every 30 days. Your payment method is automatically charged each month until you cancel.
This plan includes a 30-day money-back guarantee under our Return and Refund Policy.
12-Week Glow Plan
The 12-Week Glow Plan includes three bottles shipped every 12 weeks. Your payment method is automatically charged every 12 weeks until you cancel.
This plan includes 15% savings, free shipping, and a 90-day money-back guarantee, as shown at checkout and described in our Return and Refund Policy.
Automatic Renewal
By choosing a subscription, you agree to the displayed price, delivery frequency, and automatic recurring charges. Your subscription continues until you cancel it.
Any taxes or additional charges will be displayed before checkout. We will provide advance notice of material price changes when required by law.
Cancel, Skip, or Change Your Plan
You may cancel, skip, or change your subscription at any time before the next scheduled charge through your customer account or by emailing:
Include your full name, order number, and the email used at checkout. You do not need to provide a reason for canceling. We will send confirmation when your cancellation is complete.
Orders Already Processed
Canceling a subscription stops future renewals. It does not automatically cancel or refund an order that has already been charged or processed.
If a renewal has already been processed, contact us immediately. We cannot guarantee that an order can be stopped after fulfillment begins. Eligible orders may still be returned under our Return and Refund Policy.
Money-Back Guarantees
The Monthly Plan’s 30-day guarantee and the 12-Week Glow Plan’s 90-day guarantee apply to the first qualifying purchase and are limited to one satisfaction claim per customer or household.
Canceling a subscription and requesting a refund are separate actions. Refund requests must follow our Return and Refund Policy.
Contact Us
The True Years Customer Support
Email: info@purerevial.shop
Customer support is temporarily provided through our sister brand, PureRevival.